Customer Agreement (EEA)
1. How to read this Agreement
This Agreement contains 29 sections. You may go directly to any section by selecting the appropriate link provided. The headings are for reference only. Some capitalized terms have specific definitions in section 3. Underlined words in this Agreement contain hyperlinks to further information.
This Agreement contains 29 sections. You may go directly to any section by selecting the appropriate link provided. The headings are for reference only. Some capitalized terms have specific definitions in section 3. Underlined words in this Agreement contain hyperlinks to further information.
2. Why you should read this Agreement
2.1 What this Agreement covers. These are the terms and conditions on which we provide our Services to you.
2.2 Why you should read them. Please read this Agreement carefully before you start to use our Services. This Agreement (always together with the documents referred to in it) tells you who we are, how we will provide the Services to you, how this Agreement may be changed or ended, what to do if there is a problem and other important information. If you think that there is a mistake in this Agreement or require any changes, please contact us at support@siroccopost.com to discuss.
2.3 Other additional documents which apply to you. This Agreement refers to the following additional documents, which also apply to your use of our Services:
(a) Our Privacy Policy http://siroccopay.com/page5386353.html which sets out the terms on which we process any personal data we collect about you, or that you provide to us. By using our Services, you consent to such processing and you promise that all data provided by you is accurate.
(b) Our Cookie Policy http://siroccopay.com/page5388539.html, which sets out information about the "cookies" on our Website.
(c) Our Frequently Asked Questions http://siroccopay.com/page5385206.html ("FAQ") which provides answers to common customer questions.
(e) In order to receive some of our Services, you may be asked to agree to additional terms and conditions (including those referred to in section 29) which we will notify you about at the relevant time.
2.4 Additional documents. For clarity, the additional documents and the parts of this Agreement which incorporate the additional documents are not "framework contracts" for the purpose of the EU Payment Services Directive (EU) 2015/2366 or any implementation of that directive in the EU or EEA.
2.5 Future changes to this Agreement. All future changes set out in the Customer Services Updates of our Website at the time you sign-up for our Services are incorporated into this Agreement.
2.6 You accept this Agreement. By visiting our Website and/or using our Services (including downloading and using our App, or via the API, a social media platform or other authorized third party), you confirm that you accept and agree to this Agreement (including the Customer Updates and the additional documents referred to above). If you do not agree, please do not use our Services.
2.7 Where to get a copy of this Agreement. You can always see the most current version of this Agreement http://siroccopay.com/page5302652.html on our Website. If you want a paper copy of this Agreement, please contact Customer Support http://siroccopay.com/page5302652.html.
2.1 What this Agreement covers. These are the terms and conditions on which we provide our Services to you.
2.2 Why you should read them. Please read this Agreement carefully before you start to use our Services. This Agreement (always together with the documents referred to in it) tells you who we are, how we will provide the Services to you, how this Agreement may be changed or ended, what to do if there is a problem and other important information. If you think that there is a mistake in this Agreement or require any changes, please contact us at support@siroccopost.com to discuss.
2.3 Other additional documents which apply to you. This Agreement refers to the following additional documents, which also apply to your use of our Services:
(a) Our Privacy Policy http://siroccopay.com/page5386353.html which sets out the terms on which we process any personal data we collect about you, or that you provide to us. By using our Services, you consent to such processing and you promise that all data provided by you is accurate.
(b) Our Cookie Policy http://siroccopay.com/page5388539.html, which sets out information about the "cookies" on our Website.
(c) Our Frequently Asked Questions http://siroccopay.com/page5385206.html ("FAQ") which provides answers to common customer questions.
(e) In order to receive some of our Services, you may be asked to agree to additional terms and conditions (including those referred to in section 29) which we will notify you about at the relevant time.
2.4 Additional documents. For clarity, the additional documents and the parts of this Agreement which incorporate the additional documents are not "framework contracts" for the purpose of the EU Payment Services Directive (EU) 2015/2366 or any implementation of that directive in the EU or EEA.
2.5 Future changes to this Agreement. All future changes set out in the Customer Services Updates of our Website at the time you sign-up for our Services are incorporated into this Agreement.
2.6 You accept this Agreement. By visiting our Website and/or using our Services (including downloading and using our App, or via the API, a social media platform or other authorized third party), you confirm that you accept and agree to this Agreement (including the Customer Updates and the additional documents referred to above). If you do not agree, please do not use our Services.
2.7 Where to get a copy of this Agreement. You can always see the most current version of this Agreement http://siroccopay.com/page5302652.html on our Website. If you want a paper copy of this Agreement, please contact Customer Support http://siroccopay.com/page5302652.html.
3. Glossary
In this Agreement:
API means the application programming interface provided by Sirocco Pay Pte. Ltd. .
App means the mobile application software, the data supplied with the software and the associated media.
Balance means any amounts held in your Account opened with us.
Hopeland Account means the account you have opened with us in accordance with the terms of this Agreement.
Business Day means a day other than a Saturday, Sunday or a public holiday in Singapore when financial institutions in Singapore are open for business.
Group Company means any entity that directly or indirectly controls, is controlled by, or is under common control with another entity.
Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).
Source Currency means the currency which you hold and/or fund your payment order with.
Target Currency means the currency which your recipient will receive.
Website means any webpage, including but not limited to http://siroccopay.com/, where we provide the Services to you.
In this Agreement:
API means the application programming interface provided by Sirocco Pay Pte. Ltd. .
App means the mobile application software, the data supplied with the software and the associated media.
Balance means any amounts held in your Account opened with us.
Hopeland Account means the account you have opened with us in accordance with the terms of this Agreement.
Business Day means a day other than a Saturday, Sunday or a public holiday in Singapore when financial institutions in Singapore are open for business.
Group Company means any entity that directly or indirectly controls, is controlled by, or is under common control with another entity.
Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).
Source Currency means the currency which you hold and/or fund your payment order with.
Target Currency means the currency which your recipient will receive.
Website means any webpage, including but not limited to http://siroccopay.com/, where we provide the Services to you.
4. Our Application and API
4.1 App subject to this Agreement and the Appstore Rules. We license the use of the App to you on the basis of this Agreement and the Terms and Conditions placed in the appstore and subject to any rules and policies applied by any appstore provider or operator whose sites are located at Apple Store http://siroccopay.com/privacy_policy and Google Play https://play.google.com/about/comment-posting-policy.html?hl=en. We do not sell the App to you. We remain the owners of the App at all times.
4.2 App updates. From time to time updates to the App may be issued through App Store or Google Play. Depending on the update, you may not be able to use our Services via the App until you have downloaded the latest version of the App and accepted any new terms.
4.3 Your right to use the App and the API. In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive license to use the App on your device and the API subject to this Agreement. We reserve all other rights.
4.1 App subject to this Agreement and the Appstore Rules. We license the use of the App to you on the basis of this Agreement and the Terms and Conditions placed in the appstore and subject to any rules and policies applied by any appstore provider or operator whose sites are located at Apple Store http://siroccopay.com/privacy_policy and Google Play https://play.google.com/about/comment-posting-policy.html?hl=en. We do not sell the App to you. We remain the owners of the App at all times.
4.2 App updates. From time to time updates to the App may be issued through App Store or Google Play. Depending on the update, you may not be able to use our Services via the App until you have downloaded the latest version of the App and accepted any new terms.
4.3 Your right to use the App and the API. In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive license to use the App on your device and the API subject to this Agreement. We reserve all other rights.
5. Who are we and how to contact us
5.1 Our company information. Sirocco Pay Pte. Ltd. is a company incorporated under the laws of Singapore with company number 201916675D ("Sirocco", "Sirocco Pay" "we", "us", or "our" as applicable).
5.2 Our Registered office. Our registered office is 15 Beach Road, #35-28 Gateway West, Singapore (189720), Unit Number 28
5.4 How to contact us. You can contact us by email, web chat or telephone. Our contact details are provided on the Contacts http://siroccopay.com/page5302652.html page of our Website
5.1 Our company information. Sirocco Pay Pte. Ltd. is a company incorporated under the laws of Singapore with company number 201916675D ("Sirocco", "Sirocco Pay" "we", "us", or "our" as applicable).
5.2 Our Registered office. Our registered office is 15 Beach Road, #35-28 Gateway West, Singapore (189720), Unit Number 28
5.4 How to contact us. You can contact us by email, web chat or telephone. Our contact details are provided on the Contacts http://siroccopay.com/page5302652.html page of our Website
6. Who can use our Services
6.1 You must be 18 years or over. If you are an individual, you must be 18 years or older to use our Services and by opening a Sirocco Pay Account you declare that you are 18 years or older. We may ask you at any time to show proof of your age.
6.2 You must have authority to bind your business. If you are not a consumer, you confirm that you have authority to bind any business or entity on whose behalf you use our Services, and that business or entity accepts these terms.
6.3 Your use of our Hopeland Account must not violate any applicable laws. You commit to us that your opening and/or using of a Sirocco Pay Account does not violate any laws applicable to you. You take responsibility for any consequences of your breach of this section.
6.1 You must be 18 years or over. If you are an individual, you must be 18 years or older to use our Services and by opening a Sirocco Pay Account you declare that you are 18 years or older. We may ask you at any time to show proof of your age.
6.2 You must have authority to bind your business. If you are not a consumer, you confirm that you have authority to bind any business or entity on whose behalf you use our Services, and that business or entity accepts these terms.
6.3 Your use of our Hopeland Account must not violate any applicable laws. You commit to us that your opening and/or using of a Sirocco Pay Account does not violate any laws applicable to you. You take responsibility for any consequences of your breach of this section.
7. Your Sirocco Pay Account
7.1 About your Sirocco Account
(a) Your Sirocco Pay Account may from time to time allow you to hold, send or receive digital assets, electronic money and/or payments (Funds) and use other Services (subject to the relevant licenses).
(b) The Funds that may be held on your Sirocco Pay Account (if any) does not expire other than when your account is closed; see section 19 for more details.
(c) The Funds that may be held on your Sirocco Pay Account will not earn any interest.
(d) You may be able to hold your Funds in any currencies which we support from time to time.
(e) You may withdraw Funds from your Sirocco Pay Account at any time subject to certain conditions, please see section 16 for more details.
(f) Certain limits may be placed on your Sirocco Finance Account depending on your country of residence, verification checks or other legal considerations. Please contact us at support@siroccopost.com if you have any questions about these limits.
(g) The Funds that may be held on your Sirocco Pay Account belongs to the person or legal entity which is registered as the Sirocco Pay Account holder.
(h) Unless you have our consent in writing, you must not allow anyone to operate your Sirocco Pay Account on your behalf.
7.3 Financial Services Compensation Scheme DOES NOT apply. Your Sirocco Pay Account is an electronic account and is not a bank account. You acknowledge that the Financial Services Compensation Scheme does not apply to your Sirocco Pay Account. Account the event that we become insolvent, you may lose the Funds held in your Sirocco Pay Account.
7.1 About your Sirocco Account
(a) Your Sirocco Pay Account may from time to time allow you to hold, send or receive digital assets, electronic money and/or payments (Funds) and use other Services (subject to the relevant licenses).
(b) The Funds that may be held on your Sirocco Pay Account (if any) does not expire other than when your account is closed; see section 19 for more details.
(c) The Funds that may be held on your Sirocco Pay Account will not earn any interest.
(d) You may be able to hold your Funds in any currencies which we support from time to time.
(e) You may withdraw Funds from your Sirocco Pay Account at any time subject to certain conditions, please see section 16 for more details.
(f) Certain limits may be placed on your Sirocco Finance Account depending on your country of residence, verification checks or other legal considerations. Please contact us at support@siroccopost.com if you have any questions about these limits.
(g) The Funds that may be held on your Sirocco Pay Account belongs to the person or legal entity which is registered as the Sirocco Pay Account holder.
(h) Unless you have our consent in writing, you must not allow anyone to operate your Sirocco Pay Account on your behalf.
7.3 Financial Services Compensation Scheme DOES NOT apply. Your Sirocco Pay Account is an electronic account and is not a bank account. You acknowledge that the Financial Services Compensation Scheme does not apply to your Sirocco Pay Account. Account the event that we become insolvent, you may lose the Funds held in your Sirocco Pay Account.
8. Getting started
8.1 Open a Sirocco Pay Account. To start using our Services, you must open a Sirocco Pay Account and provide your details as prompted.
8.2 Information must be accurate. All information you provide to us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.
8.3 Transacting on your own account. All activities under a Sirocco Pay Account shall be deemed as activities carried out by the registered user. You shall only use the Services to transact on your own account and not on behalf of any other person or entity.
8.4 One account per person or entity. You may only open one Sirocco Pay Account unless we have agreed in writing the opening of additional accounts. Sirocco Pay Account may refuse the creation of duplicate accounts for the same user. Where duplicate accounts are detected, Sirocco Pay Account may close or merge these duplicate accounts at its sole discretion.
8.1 Open a Sirocco Pay Account. To start using our Services, you must open a Sirocco Pay Account and provide your details as prompted.
8.2 Information must be accurate. All information you provide to us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.
8.3 Transacting on your own account. All activities under a Sirocco Pay Account shall be deemed as activities carried out by the registered user. You shall only use the Services to transact on your own account and not on behalf of any other person or entity.
8.4 One account per person or entity. You may only open one Sirocco Pay Account unless we have agreed in writing the opening of additional accounts. Sirocco Pay Account may refuse the creation of duplicate accounts for the same user. Where duplicate accounts are detected, Sirocco Pay Account may close or merge these duplicate accounts at its sole discretion.
9. Getting to know you
9.1 We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any Services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Sirocco Pay Account with us or in the event of a dispute relating to this Agreement and activity under your Sirocco Pay Account.
9.1 We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any Services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Sirocco Pay Account with us or in the event of a dispute relating to this Agreement and activity under your Sirocco Pay Account.
10. Keep your Sirocco Pay Account safe
10.1 Keep your Sirocco Pay Account safe
(i) What to do. You must:
(a) Change your password regularly and ensure that it isn't reused across other online accounts.
(b) Contact Customer Support at support@siroccopost.com if anyone asks for your Sirocco Pay Account password.
(c) Always follow recommended password management practice, for example: https://support.google.com/accounts/answer/32040?hl=en.
(d) Set up 2-step authentication where prompted (for further instructions please refer to our FAQ http://siroccopay.com/page5385206.html.
(e) Keep your e-mail account secure. You may reset your Hopeland Account password using your email address. Let Customer Support siroccopay.com/page5302652.html know immediately if your email address becomes compromised.
(ii) What NOT to do. You must NOT:
(a) Disclose your Sirocco Pay Account password or your customer reference number. Keep them safe.
(b) Let anyone access your Sirocco Pay Account or watch you accessing it.
(c) Use any functionality that allows your login details or passwords to be stored by the computer or browser you are using or to be cached or otherwise recorded.
(d) Do anything which may in any way avoid or compromise the 2-step authentication process.
10.2 Contact us if you suspect your Sirocco Pay Account has been compromised. If you suspect your Pirocco Pay Account or other security credentials are stolen, lost, used without your authorization or otherwise compromised, you must contact Customer Support http://siroccopay.com/page5302652.html immediately, you are also advised to change your password. Any undue delays in notifying us may affect the security of your Sirocco Pay Account and also result in you being responsible for financial losses.
10.3 Authorizing third parties. You may authorize third parties to access your Sirocco Pay Account to provide their services to you, including authorizing them to initiate payments from your Sirocco Pay Account. You acknowledge that if you authorize a third party to access your Sirocco Finance Account, we may disclose certain information about your Sirocco Pay Account to this third party. We are not responsible for any such third party's use of your Sirocco Pay Account or any information in your Sirocco Pay Account. Granting permission to a third party does not relieve you of your responsibilities under this Agreement, including notifying us if your Sirocco Pay Account has been compromised or if a transaction is incorrect or unauthorized.
10.1 Keep your Sirocco Pay Account safe
(i) What to do. You must:
(a) Change your password regularly and ensure that it isn't reused across other online accounts.
(b) Contact Customer Support at support@siroccopost.com if anyone asks for your Sirocco Pay Account password.
(c) Always follow recommended password management practice, for example: https://support.google.com/accounts/answer/32040?hl=en.
(d) Set up 2-step authentication where prompted (for further instructions please refer to our FAQ http://siroccopay.com/page5385206.html.
(e) Keep your e-mail account secure. You may reset your Hopeland Account password using your email address. Let Customer Support siroccopay.com/page5302652.html know immediately if your email address becomes compromised.
(ii) What NOT to do. You must NOT:
(a) Disclose your Sirocco Pay Account password or your customer reference number. Keep them safe.
(b) Let anyone access your Sirocco Pay Account or watch you accessing it.
(c) Use any functionality that allows your login details or passwords to be stored by the computer or browser you are using or to be cached or otherwise recorded.
(d) Do anything which may in any way avoid or compromise the 2-step authentication process.
10.2 Contact us if you suspect your Sirocco Pay Account has been compromised. If you suspect your Pirocco Pay Account or other security credentials are stolen, lost, used without your authorization or otherwise compromised, you must contact Customer Support http://siroccopay.com/page5302652.html immediately, you are also advised to change your password. Any undue delays in notifying us may affect the security of your Sirocco Pay Account and also result in you being responsible for financial losses.
10.3 Authorizing third parties. You may authorize third parties to access your Sirocco Pay Account to provide their services to you, including authorizing them to initiate payments from your Sirocco Pay Account. You acknowledge that if you authorize a third party to access your Sirocco Finance Account, we may disclose certain information about your Sirocco Pay Account to this third party. We are not responsible for any such third party's use of your Sirocco Pay Account or any information in your Sirocco Pay Account. Granting permission to a third party does not relieve you of your responsibilities under this Agreement, including notifying us if your Sirocco Pay Account has been compromised or if a transaction is incorrect or unauthorized.
11. Uploading money into your Sirocco Pay Account
11.1 How to upload money into your Sirocco Pay Account. To upload money, you need to log in to your Sirocco Pay Account and follow the steps as they appear on screen. We are not responsible for the money you have uploaded until we have received them. For clarity, in an upload transaction, we are the recipient of funds and not the payment services provider.
11.2 Paying Methods. You may be presented with one or more methods of upload for example, bank transfer, credit cards or debit cards, partners network (in this Agreement, we will call these methods "Paying Methods"). The number of Paying Methods made available to you will depend on a number of factors including where you live and your verification status with us. Paying Methods are not part of our Services, they are services provided by third parties for example, the card provider which issued you with your credit/debit card. We cannot guarantee the use of any particular Paying Method and may change or stop offering a Paying Method at any time without notice to you.
11.3 Payment instrument must be in your name. Any payment instrument (for example, the credit card or debit card) you use with your chosen Paying Method must be in your name.
11.4 Chargebacks on your payment instrument. If you selected a Paying Method which gives you chargeback rights (for example in relation to your credit card, you may ask your card provider to reverse a transaction on your card), you promise that you will only exercise this chargeback right if:
(a) we have breached this Agreement; or
(b) there was an unauthorized use of your payment instrument.
You promise that you will not exercise your chargeback right for reasons which we are not responsible, including a dispute with your recipient or if there are insufficient funds in your payment instrument. If we need to investigate or take any actions in connection with a chargeback raised by you, we may charge you for our costs in doing so and may deduct such amount from your Sirocco Pay Account.
11.5 Upload limits on your Sirocco Pay Account. For legal and security reasons, we impose limits on how much you can upload into your Sirocco Pay Account.
11.6 When we will credit your Sirocco Pay Account. We will credit your Sirocco Pay Account once we have received your money. For some Paying Methods such as credit or debit card, we will credit the money to your Sirocco Pay Account as soon as possible subject to our right of reversal. This means if the actual amount you intended to upload does not reach us within a reasonable time, we may deduct such amount from your Sirocco Pay Account. If you do not have enough money in your Sirocco Pay Account for this purpose, we can demand repayment from you using other methods.
11.1 How to upload money into your Sirocco Pay Account. To upload money, you need to log in to your Sirocco Pay Account and follow the steps as they appear on screen. We are not responsible for the money you have uploaded until we have received them. For clarity, in an upload transaction, we are the recipient of funds and not the payment services provider.
11.2 Paying Methods. You may be presented with one or more methods of upload for example, bank transfer, credit cards or debit cards, partners network (in this Agreement, we will call these methods "Paying Methods"). The number of Paying Methods made available to you will depend on a number of factors including where you live and your verification status with us. Paying Methods are not part of our Services, they are services provided by third parties for example, the card provider which issued you with your credit/debit card. We cannot guarantee the use of any particular Paying Method and may change or stop offering a Paying Method at any time without notice to you.
11.3 Payment instrument must be in your name. Any payment instrument (for example, the credit card or debit card) you use with your chosen Paying Method must be in your name.
11.4 Chargebacks on your payment instrument. If you selected a Paying Method which gives you chargeback rights (for example in relation to your credit card, you may ask your card provider to reverse a transaction on your card), you promise that you will only exercise this chargeback right if:
(a) we have breached this Agreement; or
(b) there was an unauthorized use of your payment instrument.
You promise that you will not exercise your chargeback right for reasons which we are not responsible, including a dispute with your recipient or if there are insufficient funds in your payment instrument. If we need to investigate or take any actions in connection with a chargeback raised by you, we may charge you for our costs in doing so and may deduct such amount from your Sirocco Pay Account.
11.5 Upload limits on your Sirocco Pay Account. For legal and security reasons, we impose limits on how much you can upload into your Sirocco Pay Account.
11.6 When we will credit your Sirocco Pay Account. We will credit your Sirocco Pay Account once we have received your money. For some Paying Methods such as credit or debit card, we will credit the money to your Sirocco Pay Account as soon as possible subject to our right of reversal. This means if the actual amount you intended to upload does not reach us within a reasonable time, we may deduct such amount from your Sirocco Pay Account. If you do not have enough money in your Sirocco Pay Account for this purpose, we can demand repayment from you using other methods.
12. Sending money
12.1 Setting up your payment order You must set up your payment order from your Hopeland Account. Your order may either be:
(a) a "Fixed Source Order" which is a payment order where you indicate that you wish to send and convert a fixed amount of Source Currency to your recipient who will receive the converted amount in the Target Currency; or
(b) a "Fixed Target Order" which is a transfer where you indicate that you wish to send and convert a fixed amount of Target Currency to your recipient from the Source Currency you pay into Hopeland Account.
You can only set up a Fixed Target Order for certain Source Currencies; you can find a list of these Source Currencies on our Website or App.
12.2 Information you need to provide to set up a payment order. To set up a payment order via your Sirocco Pay Account, you need to provide certain information to us including (a) the full name of your recipient, (b) your recipient's mobile phone details, (c) the mobile operator of the recipient, (d) the recipients' country and (e) a pick up method or their Sirocco Pay Account details and (f) amount to be transferred.
12.3 Payment order limits. We may place limits on the amount you may send per transfer. For more information on the applicable limits, please visit our FAQ. http://siroccopay.com/page5385206.html
12.4 When is your payment order received. If your payment order is received by us after 5pm on a Business Day or not on a Business Day, your payment order will be deemed received on the following Business Day.
12.5 What happens after you have submitted your payment order. Once we have received your payment order, we will send you a confirmation by email or through the App. Each payment order is shown in the transaction history on your Sirocco Pay Account. You should quote the details of the transfer when communicating with us about a particular payment order.
12.6 You need to provide us with sufficient funds before we can process your payment order. We will only process your payment order if we hold or have received sufficient cleared funds in your Sirocco Pay Account. It is your responsibility to fund your payment order in a timely manner. We cannot be responsible for the time it takes for the money to be sent to us by your bank or payment service provider.
12.7 Verification checks may increase the time for processing your payment order. We carry out verification checks, and these checks may increase the time it takes to process your payment order. We cannot be responsible for any delays as a result of carrying out those checks.
12.8 Completion time of your payment order. The estimated completion time of your payment order is notified to you when you complete the setup of your payment order. You may also find further information about the completion time in the FAQ http://siroccopay.com/page5385206.html section of our Website, please refer to the applicable currencies in your payment order.
12.9 We will use reasonable efforts to ensure funds arrive at your recipient's account within the notified timeframe. We will use reasonable efforts to ensure that the funds arrive in the recipient's account or payment account within the timelines notified to you or otherwise specified in our FAQ http://siroccopay.com/page5385206.html section. We do not have any control over the time it may take for the recipient's mobile operator or payment provider to credit and make available funds to the recipient.
12.10 Refusal of your payment order. If we are unable to complete your payment order, we will let you know and, if possible, the reasons for the refusal and an explanation of how to correct any factual errors. However, we are not required to notify you if such notification would be unlawful.
12.12 You must ensure the information you provide to us is correct. You must make sure that the information you provide when setting up a payment order is accurate. If we have processed your order in accordance with the information you have provided to us it will be considered correctly completed even if you have made a mistake.
12.13 What happens if you provide us with incorrect information. If you provide incorrect information with your payment order, we will use reasonable efforts to recover the funds for you, and may need to charge you a fee for that.
12.1 Setting up your payment order You must set up your payment order from your Hopeland Account. Your order may either be:
(a) a "Fixed Source Order" which is a payment order where you indicate that you wish to send and convert a fixed amount of Source Currency to your recipient who will receive the converted amount in the Target Currency; or
(b) a "Fixed Target Order" which is a transfer where you indicate that you wish to send and convert a fixed amount of Target Currency to your recipient from the Source Currency you pay into Hopeland Account.
You can only set up a Fixed Target Order for certain Source Currencies; you can find a list of these Source Currencies on our Website or App.
12.2 Information you need to provide to set up a payment order. To set up a payment order via your Sirocco Pay Account, you need to provide certain information to us including (a) the full name of your recipient, (b) your recipient's mobile phone details, (c) the mobile operator of the recipient, (d) the recipients' country and (e) a pick up method or their Sirocco Pay Account details and (f) amount to be transferred.
12.3 Payment order limits. We may place limits on the amount you may send per transfer. For more information on the applicable limits, please visit our FAQ. http://siroccopay.com/page5385206.html
12.4 When is your payment order received. If your payment order is received by us after 5pm on a Business Day or not on a Business Day, your payment order will be deemed received on the following Business Day.
12.5 What happens after you have submitted your payment order. Once we have received your payment order, we will send you a confirmation by email or through the App. Each payment order is shown in the transaction history on your Sirocco Pay Account. You should quote the details of the transfer when communicating with us about a particular payment order.
12.6 You need to provide us with sufficient funds before we can process your payment order. We will only process your payment order if we hold or have received sufficient cleared funds in your Sirocco Pay Account. It is your responsibility to fund your payment order in a timely manner. We cannot be responsible for the time it takes for the money to be sent to us by your bank or payment service provider.
12.7 Verification checks may increase the time for processing your payment order. We carry out verification checks, and these checks may increase the time it takes to process your payment order. We cannot be responsible for any delays as a result of carrying out those checks.
12.8 Completion time of your payment order. The estimated completion time of your payment order is notified to you when you complete the setup of your payment order. You may also find further information about the completion time in the FAQ http://siroccopay.com/page5385206.html section of our Website, please refer to the applicable currencies in your payment order.
12.9 We will use reasonable efforts to ensure funds arrive at your recipient's account within the notified timeframe. We will use reasonable efforts to ensure that the funds arrive in the recipient's account or payment account within the timelines notified to you or otherwise specified in our FAQ http://siroccopay.com/page5385206.html section. We do not have any control over the time it may take for the recipient's mobile operator or payment provider to credit and make available funds to the recipient.
12.10 Refusal of your payment order. If we are unable to complete your payment order, we will let you know and, if possible, the reasons for the refusal and an explanation of how to correct any factual errors. However, we are not required to notify you if such notification would be unlawful.
12.12 You must ensure the information you provide to us is correct. You must make sure that the information you provide when setting up a payment order is accurate. If we have processed your order in accordance with the information you have provided to us it will be considered correctly completed even if you have made a mistake.
12.13 What happens if you provide us with incorrect information. If you provide incorrect information with your payment order, we will use reasonable efforts to recover the funds for you, and may need to charge you a fee for that.
13. Exchange Rates
13.1 The applicable exchange rate. We will let you know the exchange rate:
(a) when you place your payment order, if it is a guaranteed rate payment order; or
(b) when we have received your payment, if it is a non-guaranteed rate payment order.
13.2 Exchange rate
(a) Except as specified in section 13.2(b) below, when we refer to an exchange rate in this Agreement, it means the mid-market exchange rate at the relevant time for the relevant currency pair (for example, GBP to EUR, USD to AUD) as provided by our reference rate provider, Reuters. We may change our reference rate provider from time to time without notice to you.
(b) For some currencies, we cannot use the mid-market exchange rate as we are required to use a different reference rate for the exchange rate for your currency pair. For example, for transfers to Nigeria (NGN), we are required to use the rate set by the Central Bank of Nigeria. For these currencies we will notify you of the reference rate used for the exchange rate when you place your payment order.
13.1 The applicable exchange rate. We will let you know the exchange rate:
(a) when you place your payment order, if it is a guaranteed rate payment order; or
(b) when we have received your payment, if it is a non-guaranteed rate payment order.
13.2 Exchange rate
(a) Except as specified in section 13.2(b) below, when we refer to an exchange rate in this Agreement, it means the mid-market exchange rate at the relevant time for the relevant currency pair (for example, GBP to EUR, USD to AUD) as provided by our reference rate provider, Reuters. We may change our reference rate provider from time to time without notice to you.
(b) For some currencies, we cannot use the mid-market exchange rate as we are required to use a different reference rate for the exchange rate for your currency pair. For example, for transfers to Nigeria (NGN), we are required to use the rate set by the Central Bank of Nigeria. For these currencies we will notify you of the reference rate used for the exchange rate when you place your payment order.
14. Maintaining your Sirocco Pay Account
14.1 Transaction history is displayed on your Sirocco Pay Account. All your transactions (including your current Balance, money you have uploaded, received, sent and/or withdrawn) are recorded in the transaction history section of your Sirocco Pay Account. You may access this information after you log in to your Sirocco Pay Account. We have allocated a reference number to each transaction; you should quote this reference number when communicating with us about a particular transaction.
14.2 Check your Sirocco Pay Account regularly. You must check your Sirocco Pay Account regularly and carefully and contact us immediately if you don't recognize a transaction or think we have made a payment incorrectly. You must tell us about any unauthorized or incorrectly executed transactions immediately, but no later than 6 months from the transaction; otherwise you may not be entitled to have any errors corrected.
14.3 You accept the risks of holding balances in multiple currencies. You agree and accept all the risks associated with maintaining balances in multiple currencies including any risks associated with fluctuations in the relevant exchange rates over time. You agree that you will not use our Services for speculative trading.
14.4 No negative balance in your Sirocco Pay Account. You promise to always have a zero or positive Balance in your Sirocco Pay Account. If your Sirocco Pay Account Account goes into a negative balance as a result of a chargeback, reversal of a transaction, deduction of fees or any other action carried by you, you promise to repay the negative balance immediately without any notice from us. We may send you reminders or take such other reasonable actions to recover the negative balance from you, for example, we may use a debt collection service or take further legal actions. We will charge you for any costs we may incur as a result of these additional collection efforts.
14.5 Taxes. You are responsible for any taxes which may be applicable to payments you make or receive, and it is your responsibility to collect, report and pay the correct tax to the appropriate tax authority.
14.1 Transaction history is displayed on your Sirocco Pay Account. All your transactions (including your current Balance, money you have uploaded, received, sent and/or withdrawn) are recorded in the transaction history section of your Sirocco Pay Account. You may access this information after you log in to your Sirocco Pay Account. We have allocated a reference number to each transaction; you should quote this reference number when communicating with us about a particular transaction.
14.2 Check your Sirocco Pay Account regularly. You must check your Sirocco Pay Account regularly and carefully and contact us immediately if you don't recognize a transaction or think we have made a payment incorrectly. You must tell us about any unauthorized or incorrectly executed transactions immediately, but no later than 6 months from the transaction; otherwise you may not be entitled to have any errors corrected.
14.3 You accept the risks of holding balances in multiple currencies. You agree and accept all the risks associated with maintaining balances in multiple currencies including any risks associated with fluctuations in the relevant exchange rates over time. You agree that you will not use our Services for speculative trading.
14.4 No negative balance in your Sirocco Pay Account. You promise to always have a zero or positive Balance in your Sirocco Pay Account. If your Sirocco Pay Account Account goes into a negative balance as a result of a chargeback, reversal of a transaction, deduction of fees or any other action carried by you, you promise to repay the negative balance immediately without any notice from us. We may send you reminders or take such other reasonable actions to recover the negative balance from you, for example, we may use a debt collection service or take further legal actions. We will charge you for any costs we may incur as a result of these additional collection efforts.
14.5 Taxes. You are responsible for any taxes which may be applicable to payments you make or receive, and it is your responsibility to collect, report and pay the correct tax to the appropriate tax authority.
15. How much will you pay?
15.1 You must not pay our fees. You must not pay the fees in connection with the use of our Services, however third parties involved into the Services may charge their fees. We will not be able to process your transaction until such fees (if any) received from you.
15.2 You can see our fee structure on the Pricing page. You can see our fee structure on the "Pricing" page http://siroccopay.com/page5320599.html. For clarity, the fees applicable to you as set out on the "Pricing" page forms part of this Agreement which may be subject to change as set out in section 26.
15.3 We can make deductions from your Sirocco Pay Account. You agree that we are authorized to deduct our fees, any applicable reversal amounts, and/or any amounts you owe us from your Sirocco Pay Account. If you don't have enough money in your Sirocco Pay Account to cover these amounts, we may refuse to execute the relevant transaction or provide any Services to you.
15.1 You must not pay our fees. You must not pay the fees in connection with the use of our Services, however third parties involved into the Services may charge their fees. We will not be able to process your transaction until such fees (if any) received from you.
15.2 You can see our fee structure on the Pricing page. You can see our fee structure on the "Pricing" page http://siroccopay.com/page5320599.html. For clarity, the fees applicable to you as set out on the "Pricing" page forms part of this Agreement which may be subject to change as set out in section 26.
15.3 We can make deductions from your Sirocco Pay Account. You agree that we are authorized to deduct our fees, any applicable reversal amounts, and/or any amounts you owe us from your Sirocco Pay Account. If you don't have enough money in your Sirocco Pay Account to cover these amounts, we may refuse to execute the relevant transaction or provide any Services to you.
16. Currency Conversion
16.1 You may convert the money held in one currency in your Hopeland Account into other currencies we support from time to time. You can only perform a conversion in respect of funds that you already hold in your Sirocco Pay Account. A conversion fee may apply when we perform a currency conversion.
16.1 You may convert the money held in one currency in your Hopeland Account into other currencies we support from time to time. You can only perform a conversion in respect of funds that you already hold in your Sirocco Pay Account. A conversion fee may apply when we perform a currency conversion.
17. Closing your Sirocco Pay Account
17.1 You may close your Sirocco Pay Account at any time. You may end this Agreement and close your Sirocco Pay Account at any time by contacting our Customer Support . http://siroccopay.com/page5302652.html
17.2 You should withdraw your money within a reasonable time. At the time of closure, if you still have money in your Sirocc, you must withdraw your money within a reasonable period of time by contacting our Customer Support http://siroccopay.com/page5302652.html. After a reasonable period of time, you will no longer have access to your Hopeland Account, but you can still withdraw your money by contacting Customer Support http://siroccopay.com/page5302652.html. You have the right to do this for a period of 3 months from the date your Hopeland Account is closed.
17.3 You must not close your Sirocco Pay Account to avoid an investigation. You must not close your Sirocco Pay Account to avoid an investigation. If you attempt to close your Sirocco Pay Account during an investigation, we may hold your money until the investigation is fully completed in order to protect our or a third party's interest.
17.4 You are responsible for your Sirocco Pay Account after closure. You agree that you will continue to be responsible for all obligations related to your Sirocco Pay Account even after it is closed.
17.1 You may close your Sirocco Pay Account at any time. You may end this Agreement and close your Sirocco Pay Account at any time by contacting our Customer Support . http://siroccopay.com/page5302652.html
17.2 You should withdraw your money within a reasonable time. At the time of closure, if you still have money in your Sirocc, you must withdraw your money within a reasonable period of time by contacting our Customer Support http://siroccopay.com/page5302652.html. After a reasonable period of time, you will no longer have access to your Hopeland Account, but you can still withdraw your money by contacting Customer Support http://siroccopay.com/page5302652.html. You have the right to do this for a period of 3 months from the date your Hopeland Account is closed.
17.3 You must not close your Sirocco Pay Account to avoid an investigation. You must not close your Sirocco Pay Account to avoid an investigation. If you attempt to close your Sirocco Pay Account during an investigation, we may hold your money until the investigation is fully completed in order to protect our or a third party's interest.
17.4 You are responsible for your Sirocco Pay Account after closure. You agree that you will continue to be responsible for all obligations related to your Sirocco Pay Account even after it is closed.
18. Intellectual property rights
18.1 While you are using our Services, you may use the Sirocco Pay Account Materials only for your personal use and solely as necessary in relation to those Services.
18.2 " Sirocco Pay Account Materials" include any software (including without limitation the App, the API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website. You may not, and may not attempt to, directly or indirectly:
18.1 While you are using our Services, you may use the Sirocco Pay Account Materials only for your personal use and solely as necessary in relation to those Services.
18.2 " Sirocco Pay Account Materials" include any software (including without limitation the App, the API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website. You may not, and may not attempt to, directly or indirectly:
- transfer, sublicense, loan, sell, assign, lease, rent, distribute or grant rights in the Service or the Sirocco Pay Account Materials to any person or entity;
- remove, obscure, or alter any notice of any of our trade marks, or other "intellectual property" appearing on or contained within the Services or on any Sirocco Pay Account Materials;
- modify, copy, tamper with or otherwise create derivative works of any software included in the Sirocco Pay Account Materials; or
- reverse engineer, disassemble, or decompile the Sirocco Pay Account Materials or the Services or apply any other process or procedure to derive the source code of any software included in the Sirocco Pay Account Materials or as part of the Services.
19. Our responsibility for loss or damage
19.1 We are responsible to you for foreseeable loss and damage caused by us. If we do not reasonably meet our commitments to you, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your account sign up process.
19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
19.3 We are not liable for business losses. If you use our Services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
19.4 We are not liable for technological attacks. We will not be liable for any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment, computer programmes, data or other proprietary material related to your use of our Services.
19.5 We have no control over websites linked to and from our Website. We assume no responsibility for their content or any loss or damage that may arise from your use of them.
19.6 Our liability to you for unauthorized payments or our mistake. In case of an unauthorized payment or mistake due to our error, we shall at your request immediately refund the payment amount including all fees deducted by us. This shall not apply:
(a) if you have acted fraudulently, in which case we will not refund you in any circumstances;
(b) if you do not quickly notify us of security issues on your Sirocco Pay Account (e.g. loss of your password), you remain liable for losses incurred up to your notification to us;
(c) if the payment transaction was unauthorized but you have with intent or gross negligence compromised the security of your Sirocco Pay Account or failed to comply with your obligations to use your Sirocco Pay Account in the manner set out in this Agreement. In such a case you shall be solely liable for all losses; or
(d) if you don't let us know about the unauthorized or incorrectly completed transaction within 13 months from the date of the payment transaction.
19.7 You are responsible for checking your Sirocco Pay Account regularly. We rely on you to regularly check the transactions history of your Sirocco Pay Account and to contact Customer Support http://siroccopay.com/page5302652.html immediately in case you have any questions or concerns.
19.8 We are not liable for things which are outside of our control. We (and our affiliates) cannot be liable for our inability to deliver or delay as a result of things which are outside our control.
19.9 You are liable for breaking this Agreement or applicable laws. In the unlikely event of loss or claims or costs and expenses arising out of your breach of this Agreement, any applicable law or regulation and/or your use of our Services, you agree to compensate us and our affiliates and hold us harmless. This provision will continue after our relationship ends.
19.10 What happens if you owe us money. In the event you are liable for any amounts owed to us, we may immediately remove such amounts from your Balance (if available). If there are insufficient funds in your Balance to cover your liability, we reserve the right to collect your debt to us by using any payments received in your Sirocco Account and otherwise you agree to reimburse us through other means. We may also recover amounts you owe us through legal means, including, without limitation, through the use of a debt collection agency
19.1 We are responsible to you for foreseeable loss and damage caused by us. If we do not reasonably meet our commitments to you, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your account sign up process.
19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
19.3 We are not liable for business losses. If you use our Services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
19.4 We are not liable for technological attacks. We will not be liable for any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment, computer programmes, data or other proprietary material related to your use of our Services.
19.5 We have no control over websites linked to and from our Website. We assume no responsibility for their content or any loss or damage that may arise from your use of them.
19.6 Our liability to you for unauthorized payments or our mistake. In case of an unauthorized payment or mistake due to our error, we shall at your request immediately refund the payment amount including all fees deducted by us. This shall not apply:
(a) if you have acted fraudulently, in which case we will not refund you in any circumstances;
(b) if you do not quickly notify us of security issues on your Sirocco Pay Account (e.g. loss of your password), you remain liable for losses incurred up to your notification to us;
(c) if the payment transaction was unauthorized but you have with intent or gross negligence compromised the security of your Sirocco Pay Account or failed to comply with your obligations to use your Sirocco Pay Account in the manner set out in this Agreement. In such a case you shall be solely liable for all losses; or
(d) if you don't let us know about the unauthorized or incorrectly completed transaction within 13 months from the date of the payment transaction.
19.7 You are responsible for checking your Sirocco Pay Account regularly. We rely on you to regularly check the transactions history of your Sirocco Pay Account and to contact Customer Support http://siroccopay.com/page5302652.html immediately in case you have any questions or concerns.
19.8 We are not liable for things which are outside of our control. We (and our affiliates) cannot be liable for our inability to deliver or delay as a result of things which are outside our control.
19.9 You are liable for breaking this Agreement or applicable laws. In the unlikely event of loss or claims or costs and expenses arising out of your breach of this Agreement, any applicable law or regulation and/or your use of our Services, you agree to compensate us and our affiliates and hold us harmless. This provision will continue after our relationship ends.
19.10 What happens if you owe us money. In the event you are liable for any amounts owed to us, we may immediately remove such amounts from your Balance (if available). If there are insufficient funds in your Balance to cover your liability, we reserve the right to collect your debt to us by using any payments received in your Sirocco Account and otherwise you agree to reimburse us through other means. We may also recover amounts you owe us through legal means, including, without limitation, through the use of a debt collection agency
20. Accessing our services 20.1 We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Services. If you have granted permission to a third party to access your account, we may refuse access to that third party if we are concerned about unauthorized or fraudulent access by that third party. We will give you notice if we do this, either before or immediately after we refuse access, unless notifying you would be unlawful or compromise our reasonable security measures.
21. Information security
21.1 You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software. We cannot guarantee that our Services will be free from bugs or viruses.
21.2 You must not misuse our Services. You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, our servers, computers or databases. You must not attack our Website with any type of denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or our Services will cease immediately.
21.1 You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software. We cannot guarantee that our Services will be free from bugs or viruses.
21.2 You must not misuse our Services. You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, our servers, computers or databases. You must not attack our Website with any type of denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or our Services will cease immediately.
22. Linking to our site
22.1 You may link to our Website provided you follow certain rules. You may link to our Website, provided:
(a) you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
(b) you do not suggest any form of association, approval or endorsement on our part where none exists;
(c) you do not frame our Website on any other site; and
We reserve the right to withdraw linking permission without notice.
22.1 You may link to our Website provided you follow certain rules. You may link to our Website, provided:
(a) you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
(b) you do not suggest any form of association, approval or endorsement on our part where none exists;
(c) you do not frame our Website on any other site; and
We reserve the right to withdraw linking permission without notice.
23. When we can end this Agreement or suspend our Services
23.1 We may end this Agreement by giving you two weeks notice. We may end this Agreement and close your Sirocco Pay Account or any service associated with it by giving you two weeks' prior notice which may be delivered through the App,. By email, by SMS, by registered post and shall be deemed to be delivered after two days.
23.2 We may suspend or close your Sirocco Pay Account without notice in certain circumstances. We may at any time suspend or close your Sirocco Pay Account and/or end this Agreement without notice if:
(a) you breach any provision of this Agreement or documents referred to in this Agreement;
(b) we are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency;
(c) we have reason to believe you are in breach of any applicable law or regulation; or
(d) we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal or illegal activity.
23.3 We may suspend your Sirocco Pay Account for security reasons. We may suspend your Hopeland Account or restrict its functionality if we have reasonable concerns about:
(a) the security of your Sirocco Pay Account; or
(b) suspected unauthorized or fraudulent use of your Sirocco Pay Account.
23.4 We will give you notice of suspension where possible. We will give you notice of any suspension or restriction and the reasons for such suspension or restriction as soon as we can, either before the suspension or restriction is put in place, or immediately after, unless notifying you would be unlawful or compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
23.5 You cannot use the App if this Agreement ends. On termination for any reason all rights granted to you in connection with the App shall cease, you must immediately delete or remove the App from your devices.
23.1 We may end this Agreement by giving you two weeks notice. We may end this Agreement and close your Sirocco Pay Account or any service associated with it by giving you two weeks' prior notice which may be delivered through the App,. By email, by SMS, by registered post and shall be deemed to be delivered after two days.
23.2 We may suspend or close your Sirocco Pay Account without notice in certain circumstances. We may at any time suspend or close your Sirocco Pay Account and/or end this Agreement without notice if:
(a) you breach any provision of this Agreement or documents referred to in this Agreement;
(b) we are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency;
(c) we have reason to believe you are in breach of any applicable law or regulation; or
(d) we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal or illegal activity.
23.3 We may suspend your Sirocco Pay Account for security reasons. We may suspend your Hopeland Account or restrict its functionality if we have reasonable concerns about:
(a) the security of your Sirocco Pay Account; or
(b) suspected unauthorized or fraudulent use of your Sirocco Pay Account.
23.4 We will give you notice of suspension where possible. We will give you notice of any suspension or restriction and the reasons for such suspension or restriction as soon as we can, either before the suspension or restriction is put in place, or immediately after, unless notifying you would be unlawful or compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
23.5 You cannot use the App if this Agreement ends. On termination for any reason all rights granted to you in connection with the App shall cease, you must immediately delete or remove the App from your devices.
24. Our right to make changes
24.1 We may change this Agreement by giving you at least two (2) months' prior written notice. If we do this, you can terminate this Agreement immediately by providing written notice to us during the notice period. If we do not hear from you during the notice period, you will be considered as having accepted the proposed changes and they will apply to you from the effective date specified on the notice.
24.2 In some instances, we may change this Agreement immediately. Despite section 24.1, changes to this Agreement which are (1) more favorable to you; (2) required by law; or (3) related to the addition of a new service, extra functionality to the existing Service; or (4) changes which neither reduce your rights nor increase your responsibilities, will come into effect immediately if they are stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.
24.1 We may change this Agreement by giving you at least two (2) months' prior written notice. If we do this, you can terminate this Agreement immediately by providing written notice to us during the notice period. If we do not hear from you during the notice period, you will be considered as having accepted the proposed changes and they will apply to you from the effective date specified on the notice.
24.2 In some instances, we may change this Agreement immediately. Despite section 24.1, changes to this Agreement which are (1) more favorable to you; (2) required by law; or (3) related to the addition of a new service, extra functionality to the existing Service; or (4) changes which neither reduce your rights nor increase your responsibilities, will come into effect immediately if they are stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.
25. How we may contact you
25.1 We usually contact you via email. For this purpose, you must at all times maintain at least one valid email address in your Sirocco Pay Account profile. You should check for incoming messages regularly and frequently, these emails may contain links to further communication on our Website. If you don't maintain or check your email and other methods of communications, you will miss emails about your transactions and our Services. We cannot be liable for any consequence or loss if you don't do this. If we have reasonable concerns either about the security of your Sirocco Account, or any suspected or actual fraudulent use of your Sirocco Pay Account, we will contact you via telephone, email, or both (unless contacting you would be unlawful or compromise our reasonable security measures).
25.2 Other ways we may contact you. In addition to communicating via email, we may contact you via letter or telephone where appropriate. If you use any mobile services, we may also communicate with you via SMS. Any communications or notices sent by:
25.5 This Agreement is made in the English language. Documents or communications in any other languages are for your convenience and only the English language version of them is official.
25.1 We usually contact you via email. For this purpose, you must at all times maintain at least one valid email address in your Sirocco Pay Account profile. You should check for incoming messages regularly and frequently, these emails may contain links to further communication on our Website. If you don't maintain or check your email and other methods of communications, you will miss emails about your transactions and our Services. We cannot be liable for any consequence or loss if you don't do this. If we have reasonable concerns either about the security of your Sirocco Account, or any suspected or actual fraudulent use of your Sirocco Pay Account, we will contact you via telephone, email, or both (unless contacting you would be unlawful or compromise our reasonable security measures).
25.2 Other ways we may contact you. In addition to communicating via email, we may contact you via letter or telephone where appropriate. If you use any mobile services, we may also communicate with you via SMS. Any communications or notices sent by:
- Email will be deemed received by you on the same day if it is received in your email inbox before 5pm on a Business Day. If it is received in your email inbox after 5pm on a Business Day or at any other time, it will be deemed received on the next Business Day.
- Post will be deemed received three days from the date of posting in Singapore and Asia or within five days of posting for international post.
- SMS will be deemed received the same day.
- App Trigger will be deemed received the same day.
25.5 This Agreement is made in the English language. Documents or communications in any other languages are for your convenience and only the English language version of them is official.
Complaints
26.1 If you have any complaints about us or our Services, you may contact us following our customer complaint procedure . http://siroccopay.com/page5302652.html
26.1 If you have any complaints about us or our Services, you may contact us following our customer complaint procedure . http://siroccopay.com/page5302652.html
27. Other important terms
27.1 Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end or make any changes to this Agreement.
27.2 We may transfer this Agreement to someone else. You may not transfer, assign, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights and obligations under this Agreement (including the Sirocco Pay Account) without our prior written consent. We reserve the right to transfer, assign or novate this Agreement (including the Sirocco Pay Account) or any right or obligation under this Agreement at any time without your consent. This does not affect your rights to close your Sirocco Pay Account under section 19.
27.3 If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
27.4 Even if we delay in enforcing this Agreement, we can still enforce it later. If we delay in asking you to do certain things or in taking action, it will not prevent us taking steps against you at a later date.
27.5 This Agreement supersedes any other previous agreements. This Agreement supersedes and extinguishes all previous agreements between you and Sirocco PayAccount, whether written or oral, relating to its subject matter.
29.6 Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of Singapore. Any dispute between you and us in connection with your Sirocco Pay Account and/or this Agreement may be brought in the competent courts of the Defendant's jurisdiction.
27.1 Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end or make any changes to this Agreement.
27.2 We may transfer this Agreement to someone else. You may not transfer, assign, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights and obligations under this Agreement (including the Sirocco Pay Account) without our prior written consent. We reserve the right to transfer, assign or novate this Agreement (including the Sirocco Pay Account) or any right or obligation under this Agreement at any time without your consent. This does not affect your rights to close your Sirocco Pay Account under section 19.
27.3 If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
27.4 Even if we delay in enforcing this Agreement, we can still enforce it later. If we delay in asking you to do certain things or in taking action, it will not prevent us taking steps against you at a later date.
27.5 This Agreement supersedes any other previous agreements. This Agreement supersedes and extinguishes all previous agreements between you and Sirocco PayAccount, whether written or oral, relating to its subject matter.
29.6 Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of Singapore. Any dispute between you and us in connection with your Sirocco Pay Account and/or this Agreement may be brought in the competent courts of the Defendant's jurisdiction.
Dated: 01.01.2019
